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SHIPPING:

Mind-Glowing ships to the 48 contiguous U.S. states, Alaska, Hawaii, U.S. Territories and APO/FPO addresses. Products can be shipped to anywhere that has a physical address.

The date of delivery for your order will vary based on chosen method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. 

In order to ensure the best shipping process, we have partnered up with Amazon Multi-Channel Fulfilment. After order completion, we will submit the relevant customer information to Amazon and they will fulfil (pick, pack and ship) your order.

We offer the follow shipping methods: 

Shipping Method	Delivery Time	Fee
Standard	3 - 5 business days	FREE
Expedited	2 business days	FREE on orders above USD 75; Varies depending on cart content
Priority	1 business days	Varies depending on cart content

 

RETURN & REFUND POLICY:

Any products purchased from mind-glowing.com can be returned or exchanged within 30 days since the delivery date.

Instructions:

• Simply write us an email at contact@mind-glowing.com saying you wish to return a product. Please make sure you include your order number, email, first and last name.
• Please state if you would like a refund or a replacement.
• It’s not mandatory, however we would really appreciate if you could indicate the return reason.

The refund will be initiated to your original method of payment. Alternatively, the replacement will be sent to an address of your choosing.

You will receive the credit within a couple of days, depending on your card issuer's policies. 

In case of wholesale or bulk orders we apply a different returns policy, depending on our contract agreement.

 

Going the extra mile for our customers is a top priority and this is why we’re offering an Extended Warranty for all products bought from Mind-Glowing.

Here are the terms you need to be aware of when claiming your Warranty:

• In order claim your warranty drop us a line at contact@mind-glowing.com. Please make sure you include your order number, email, first & last name and a brief description of the problem you’re facing.
• If any of your products bought from Mind-Glowing ever malfunctions or breaks, you are entitled of receiving a replacement item for free. No more than 1 replacement per purchased product. 
• The standard warranty is one year, but if you register at www.mind-glowing.com/warranty your warranty will be extended to 4 years.
• When requesting a replacement item, we would kindly ask you to briefly explain what happened to the product. In order to improve the quality of our products, it would be much appreciated if you could send photos showing the issue of the product (if possible).

• Please note that all warranty conditions inherently imply that the beneficiary uses the product as instructed, under normal conditions (e.g. water damage to the main board and breakage are considered products misuse).