Shipping and Returns

SHIPPING:

Mind-Glowing ships to the 48 contiguous U.S. states, Alaska, Hawaii, U.S. Territories and APO/FPO addresses. Products can be shipped to anywhere that has a physical address.

The date of delivery for your order will vary based on chosen method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. 

In order to ensure the best shipping process, we have partnered up with Amazon Multi-Channel Fulfilment. After order completion, we will submit the relevant customer information to Amazon and they will fulfil (pick, pack and ship) your order.

We offer the follow shipping methods: 

Shipping Method Delivery Time  Fee
Standard 3 - 5 business days FREE
Expedited 2 business days

FREE on orders above USD 75;

Varies depending on cart content

Priority 1 business days Varies depending on cart content

 

RETURN & REFUND POLICY:

Any products purchased from mind-glowing.com can be returned or exchanged within 30 days since the delivery date.

Instructions:

  • Simply write us an email at contact@mind-glowing.com saying you wish to return a product. Please make sure you include your order number, email, first and last name.
  • Please state if you would like a refund or a replacement.
  • It’s not mandatory, however we would really appreciate if you could indicate the return reason.

The refund will be initiated to your original method of payment. Alternatively, the replacement will be sent to an address of your choosing.

You will receive the credit within a couple of days, depending on your card issuer's policies. 

In case of wholesale or bulk orders we apply a different returns policy, depending on our contract agreement.

 

How Mind-Glowing started with a "tail"

Hey there! I'm Pablo, a Jack Russell with a knack for bright ideas. My story kicked off when Andrei accidentally stepped on my tail in the dark, leading us to create our first hit: the toilet light. But it wasn't just us—Andrei's wife, Julia, saw a world of possibilities.

Together, we've crafted a range of lights from moon lamps to galaxy projectors, all with Julia's magical touch. They're not just lights; they're a way to ignite imagination for kids and adults alike. Our journey from a simple accident to a universe of light has been nothing short of magical, thanks to a bit of creativity and a lot of love.

Pablo, Chief Executive Pupper at Mind-Glowing