Shipping and Returns

DELIVERY POLICY (FOR TANGIBLE GOODS)

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. 
In order to ensure the best shipping process, we have partnered up with Amazon Multi-Channel Fulfillment and Fulfyld.com. After order completion, we will submit the relevant customer information to Amazon or Fulfyld, and one of our partners will fulfill your order.
Lead times may vary depending on the shipping option you choose.
Our rates are calculated based on shipping speed and shipping weight as per the table below:
 Weight (in LB) Standard: 2-6 Days Expedited: 1-3 Days Priority: 2-Day
< 1.99 $5 $6 $11
2 - 2.99 $7 $10 $11
3 - 3.99 $7 $10 $13
4 - 4.99 $9 $10 $13
5 - 5.99 $9 $13 $13
6 - 6.99 $9 $13 $19
7 - 9.99 $11 $13 $19
10 - 13.99 $11 $13 $27
14 - 14.99 $11 $15 $27
15 - 15.99 $13 $15 $27
16 - 18.99 $13 $15 $37
19 - 22.99 $15 $15 $37
> 23 $17 $15 $37

 

RETURN & REFUND POLICY:

In the unlikely event you change your mind about any of our products, you can return them within 30 days and you will receive a full refund.

Instructions:

  • Simply write us an email at contact@mind-glowing.com saying you wish to return a product. Please make sure you include your order number, email, first and last name.
  • We will provide you with a Return Merchandise Authorization form and a shipping label and further instructions, if needed.
  • It’s not mandatory, however we would really appreciate if you could indicate the return reason.

Once your returned item arrives at one of our fulfillment partners, we will immediately start the refund process and notify you on this matter. The refund will be initiated to your original method of payment.

You will receive the credit within a couple of days, depending on your card issuer's policies.